PRIVACY POLICY
R&D Home Solutions ('Company,' 'we,' 'us,' or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit information through our forms.
1. Information We Collect
We collect information you voluntarily provide, including: name, email address, phone number, home address and ZIP code, current internet service provider, preferred contact method, employment history and territory preferences (for career applicants), and any messages or inquiries you submit.
2. How We Use Your Information
We use the information we collect to: respond to your inquiries and provide customer support; process fiber internet availability requests; evaluate sales career applications; send you relevant communications about our services; comply with legal obligations; and improve our website and services.
Mobile Information and SMS Consent
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. If you choose to opt in to SMS communications from R&D Home Solutions, we may send you text messages about your fiber internet inquiry, appointment scheduling, installation updates, and customer service follow-ups. SMS consent is optional and is never required to submit a form, request service information, or purchase goods or services. You may opt out at any time by replying STOP to any text message. Reply HELP for assistance, or contact us at admin@rdhomesolutions.com. Message frequency varies. Message and data rates may apply.
3. TCPA Consent and Communications
By submitting a form on our website and affirmatively checking the SMS opt-in checkbox, you expressly consent to receive text messages and calls from R&D Home Solutions at the phone number you provide. Consent to receive text messages is not a condition of purchase or service. You may opt out at any time by replying STOP to any text message or contacting us directly at admin@rdhomesolutions.com.
4. Sharing Your Information
We do not sell your personal information. We may share your service inquiry information (such as your name, address, and contact details) with our authorized fiber internet partners (Brightspeed, AT&T Fiber, Ripple Fiber, T Fiber) solely for the purpose of fulfilling your requested internet service inquiry. We do not share your mobile phone number, SMS opt-in status, or text messaging consent data with these partners or any other third party for their own marketing or promotional purposes. We may also share information with service providers who assist in our operations, and with law enforcement or regulatory authorities when required by law.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your state of residence, you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; opt out of certain uses of your information; and receive a copy of your data in a portable format. To exercise these rights, contact us at admin@rdhomesolutions.com.
9. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: R&D Home Solutions | 124 Pink Orchard Dr, Mooresville, NC 28115 | Email: admin@rdhomesolutions.com